CAREERS

  • MySQL Database Admin 
    Nagpur, Maharashtra,India

    Description

    This individual will provide engineering support as well as operational support of the company Production, UAT, and Test environments.The qualified candidate will assert him/herself into complex project assignments where he/she will represent the Database team in all dialogue and decisions around the architecture, deployment, and/or management of database environments. The individual will also take a role in the definition of operational best practices and automation of operational tasks. To succeed at this function requires the individual to present subject-matter expertise on the MySQL platform with real world experience performing field operations support.

    Job Responsibilities

    • - Must have 5 or more years of experience in database administration using mysql. 

    • - Strong performance tuning skills in a very large database environment.

    • - Ability to trace and analyze results, then to recommend options for problem resolution.

    • - Expertise with maintaining db servers.

    • - Experience with database encryption and backup/recovery methodologies.

    • - Experience in High Availability technologies like clustering, Replication and load balancing.

    • - Experience with other db technologies like Amazon Aurora, MSSQL,Redshift, Dynamodb is a plus.

    • - Experience with public cloud platforms like AWS, RDS, SQL Azure etc.

    • - Experience with migration of dbs from to other db platforms.

    • - Must have superior problem-solving skills with extremely high levels of initiative and assertiveness.

    • - Must have very strong interpersonal, oral and written communication skills with the ability to deal effectively with customers, peers and management.

    • - Must be able to organize work efficiently and work well under stress, changing priorities, and time constraints.

    Qualifications

    • - A bachelor’s degree in computer science or related field with a specialization in relational database management systems. 

  • DevOps Engineer
    Nagpur, Maharashtra,India

    Description

    HotelKey India Pvt. Ltd. is seeking the full-time DevOps Engineer who will work with Cloud Team.

    Job Responsibilities

    • - Candidate must have 1 to 2 years of experience in DevOps.

    • - Candidate must have experience in Linux Administration and Networking.

    • - Candidate must have good understanding of Linux & Networking concepts.

    • - Knowledge or experience in shell scripting.Knowledge or experience MySQL/Oracle database administration.

    • - Knowledge or experience in Application Servers(Tomcat/Apache).

    • - Knowledge or experience in AWS.

    Qualifications

    • - A bachelor’s degree in computer science or related field with a specialization.

  • QA Tester
    Nagpur, Maharashtra,India

    Description

    HotelKey India Pvt. Ltd. is seeking QA Tester to join our growing testing team supporting operations of Front desk and a suite of ancillary applications, which are parts of our new cloud based Property Management System. HotelKey Automation Testers will help to define strategy and process, bringing API Testing inline with existing functional aspect of the test effort. API Testers will also work on quality improvement projects for achieving continual improvements in service levels. You will be responsible for creation,execution and maintenance of API Test scripts. In addition, the position is responsible for creating metrics and increasing test coverage using the automated systems. This is a unique opportunity to support and maintain HotelKey Product suite which is brand new in Hospitality Industry.

    Job Responsibilities

    • - Executes System Integration Testing phase of Projects. 

    • - Coordinates User Acceptance Testing.

    • - Maintains all documentation on the Quality Assurance (QA) folders as indicated by QA Procedures Standards published internally.

    • - Builds Business Requirements vs. Test Case Matrix.

    • - Documents and follows up on defect resolution using reporting platform to maintains records of testing defects discovered during the test cycle.

    • - Ability to analyze results, draw conclusions from test results and make recommendations.Work well in fast-paced, customer and deadline driven environment.

    • - Flexibility with working hours, as required, to support Application launches.

    • - Good customer interaction skills to interface with business users and resources.

    Qualifications

    • - Bachelor’s degree in Computer Science, Software Engineering, or related field.

    Requirements

    • - Candidate must have Mobile Device Testing Experience.

    • - Candidate must have 1 year of similar QA testing experience preferable.

    • - Experience with MS Office products. Bilingual English / Spanish is desirable.

    • - Preferred: Prior experience with the following products and or software systems: WEB-HTML, Oracle DB /Financials, PL-SQL, PBX/IVR, CTI/telephony applications, and Client/Server Unix and NT Internet/Web environments. Prior experience with developing, analyzing and producing quality assurance performance metrics.

    • - Solid experience in writing test plans, test scripts and cases.

    • - Language: Have excellent written and verbal communication skills. Have the ability to effectively present information and respond to questions from managers, directors, or others in the organization.

    • - Bilingual, English and Spanish preferred.

    • - Reasoning: Have the ability to define problems, collect data, establish facts, and draw valid conclusions. Have the ability to interpret an extensive variety of technical

  • Implementation Specialist
    Carrollton, TX

  • Tier II Support
    Carrollton, TX

  • Tier I Support
    Carrollton, TX

    Description

    HotelKey, Inc. is seeking Tier 1 Support to join our growing services team supporting operations of Frontdesk and a suite of ancillary applications, which are parts of our new cloud based Property Management System. HotelKey Tier 1 Support will help clients to troubleshoot their issues related to operations and work on tickets raised by them for specific needs.

    Tier I support will also work on quality improvement projects for achieving continual improvements in service levels. This is a unique opportunity to support and maintain HotelKey Product suite which is brand new in Hospitality Industry.

    Job Responsibilities

    • - Resolve all tickets raised by clients

    • - Troubleshoot functional issues of clients on the HotelKey PMS

    • - Train end users on how to use the product

    • - Monitoring error logs for interfaces to HotelKey PMS

    • - Meet all SLA requirements and help maintain Key Performance Matrix

    • - Compile, review and monitor daily / weekly performance of the Project

    • - Identify improvement areas and implement measures to maximize customer satisfaction levels.

    • - Assess customer feedback, and evaluate areas of improvements based on critical feedback

    • - Participate in internal and external (Client retained external audit agency) audits and reviews for the project.

    • - Work with client IT teams and support knowledge across the team

    Qualifications

    • - Experience in Tier I Support activities

    • - Excellent people management skills and communication skills required

    • - Good Analytical and presentation skills

    • - Knowledge of Microsoft Word and Excel

    • - Experience in Hospitality Industry property management is a plus

  • Training Coordinator
    Carrollton, TX

    Description

    HotelKey, Inc. is seeking a Training Coordinators to join our growing services team supporting operations of HotelKey Frontdesk PMS and a suite of ancillary applications, which are part of our new cloud based Property Management System. HotelKey Training Coordinators will help in Training and Development of the Hotel Property owners and Support staff on how to use the HotelKey Products. Training Coordinators will help train end users on various functions of the HotelKey product suite.

    Job Responsibilities

    • - Assist and train end users on how to use the product

    • - Work with client IT teams and support knowledge transfer across teams

    • - Map out training plans, design and develop training programs

    • - Conduct Clients’ needs assessment and identify skills or knowledge gaps that need to be addressed

    • - Use accepted education principles and track new training methods and techniques

    • - Design and prepare educational aids and materials

    • - Partner with internal stakeholders and liaise with subject matter experts regarding instructional design

    • - Maintain updated curriculum database and training records

    • - Provide train-the-trainer sessions for internal subject matter experts

    • - Manage and maintain in-house training facilities and equipment

    Qualifications

    • - Proven work experience in coordinating multiple training events in a corporate setting

    • - Extensive knowledge of instructional design theory and implementation

    • - Adequate knowledge of learning management systems and web delivery tools

    • - Proven ability to complete full training cycle (assess needs, plan, develop, coordinate, monitor and evaluate)

    • - Familiarity with traditional and modern training methods and techniques

    • - MS Office proficiency

    • - Advanced organizational skills with the ability to handle multiple assignments

    • - Strong communication and people management skills