CAREERS

  • MySQL Database Admin 
    HotelKey India Pvt. Ltd, Nagpur, MH, India - 440003

    Description

    This individual will provide engineering support as well as operational support of the company Production, UAT, and Test environments.The qualified candidate will assert him/herself into complex project assignments where he/she will represent the Database team in all dialogue and decisions around the architecture, deployment, and/or management of database environments. The individual will also take a role in the definition of operational best practices and automation of operational tasks. To succeed at this function requires the individual to present subject-matter expertise on the MySQL platform with real world experience performing field operations support.

    Job Posting Date : 17 March 2019

    Job Responsibilities

    • - Must have 5 or more years of experience in database administration using mysql. 

    • - Strong performance tuning skills in a very large database environment.

    • - Ability to trace and analyze results, then to recommend options for problem resolution.

    • - Expertise with maintaining db servers.

    • - Experience with database encryption and backup/recovery methodologies.

    • - Experience in High Availability technologies like clustering, Replication and load balancing.

    • - Experience with other db technologies like Amazon Aurora, MSSQL,Redshift, Dynamodb is a plus.

    • - Experience with public cloud platforms like AWS, RDS, SQL Azure etc.

    • - Experience with migration of dbs from to other db platforms.

    • - Must have superior problem-solving skills with extremely high levels of initiative and assertiveness.

    • - Must have very strong interpersonal, oral and written communication skills with the ability to deal effectively with customers, peers and management.

    • - Must be able to organize work efficiently and work well under stress, changing priorities, and time constraints.

    Qualifications

    • - A bachelor’s degree in computer science or related field with a specialization in relational database management systems. 

  • Tier II Support
    HotelKey India Pvt. Ltd, Nagpur, MH, India - 440003

  • Tier I Support
    HotelKey India Pvt. Ltd, Nagpur, MH, India - 440003

    Description

    HotelKey, Inc. is seeking Tier 1 Support to join our growing services team supporting operations of Frontdesk and a suite of ancillary applications, which are parts of our new cloud based Property Management System. HotelKey Tier 1 Support will help clients to troubleshoot their issues related to operations and work on tickets raised by them for specific needs.

    Tier I support will also work on quality improvement projects for achieving continual improvements in service levels. This is a unique opportunity to support and maintain HotelKey Product suite which is brand new in Hospitality Industry.

    Job Posting Date : 03 May 2019

    Job Responsibilities

    • - Resolve all tickets raised by clients

    • - Troubleshoot functional issues of clients on the HotelKey PMS

    • - Train end users on how to use the product

    • - Monitoring error logs for interfaces to HotelKey PMS

    • - Meet all SLA requirements and help maintain Key Performance Matrix

    • - Compile, review and monitor daily / weekly performance of the Project

    • - Identify improvement areas and implement measures to maximize customer satisfaction levels.

    • - Assess customer feedback, and evaluate areas of improvements based on critical feedback

    • - Participate in internal and external (Client retained external audit agency) audits and reviews for the project.

    • - Work with client IT teams and support knowledge across the team

    Qualifications

    • - Experience in Tier I Support activities

    • - Excellent people management skills and communication skills required

    • - Good Analytical and presentation skills

    • - Knowledge of Microsoft Word and Excel

    • - Experience in Hospitality Industry property management is a plus

  • Technical Product Manager/ Business Analyst
    HOTELKEY INC. 4100 Midway Road, Suite 1130, Carrollton, TX 75007