Five years ago, we developed HotelKey PMS just as an app. It had very basic property and reservations functions. Given we knew very little to start with, we brought in a fresh mindset and created a completely new user experience that eliminated the complexities of deep menu functions and delighted the frontdesk staff members. Over time, our users and enterprise customers helped us expand the simple frontdesk app into a leading property management system working with thousands of properties including two enterprises.
Two years ago, we started to work towards our CRS product and took a similar approach. As expected, we noticed extreme complexity in room type management, channel distribution and rate management. We took time to understand all of it - again from our users - and started to design the views and flows that also moved CRS tasks into simple guided workflows. In essence, we brought the same fresh perspective we had in PMS to our CRS product.
In the last one year, we’ve moved more than two hundred properties to our CRS product to automate almost every part of their CRS related tasks. We’re again very thankful to our users, who took time to give us feedback on what was good and what was bad. We took that feedback and kept iterating and now have created a very solid foundation for our CRS product to scale over the next upcoming months and years.
One article cannot justify the CRS features we have developed and deployed to hundreds of properties in the last few years. Using our PMS playbook, we know an incremental approach always works better. Therefore, we plan to use a series of articles over the next few months to explain each and every component of our HotelKey CRS product.
Next week, we'll discuss room type management. Stay tuned!
Posted on April 30, 2020
This article is the second part of the series of articles we’ll publish to go over HotelKey CRS functionality.
May 13, 2020
This article is the first part of the series of articles we’ll publish to go over HotelKey CRS functionality. In lodging, a product is a combination of room type and rate plan that makes-up the guest reservation with the property. In this article, we’ll cover the room type portion of this product.
May 7, 2020
Five years ago, we developed HotelKey PMS just as an app. It had very basic property and reservations functions. Given we knew very little to start with, we brought in a fresh mindset and created a completely new user experience that eliminated the complexities of deep menu functions and delighted the frontdesk staff members.
April 30, 2020
HotelKey PMS Check-in is a guided workflow that steps the user through the screens of: guest data verification, room type upgrades, add-on offers (if any), payment collections, terms and conditions display, and finally the registration card with a digital signature. Our guided check-in process ensures that the front desk clerk makes almost no decision or has a need to consult an operating procedure SOP based on the source of booking, type of guest or stay length or any other attributes.
April 21, 2020