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Requirements

Job Posting Date : 19 July 2021

  • - Proven work experience in product management or as an associate product manager.

  • - Proven track record of managing all aspects of a successful product throughout its lifecycle.

  • - Manage all aspects of the product life-cycle including: problem definition, product strategy & road-mapping, customer insights/needs, requirement/use case definition, sprint planning, release plans, test experiments, performance evaluations and iterations.

  • - Partner with the business and cross-functional teams to understand business goals and translate them into short term and long-term product roadmaps.

  • - Translate product strategy & vision into detailed requirements. Generate detailed Product Requirement Document (PRD) based on inputs from all key stakeholders. Include user engagement plans, user stories, user research and market analysis into product requirements to maximize user satisfaction.

  • - Manage release plans and sprints on JIRA, scope and prioritize requirements based on business and customer impact. Collaborate with design and analytics team to ensure development ready sprint (epics, user stories and tasks) with finalized designs, content, analytics/measurement requirements and product constraint/rules if any.

  • - Solid technical background with understanding and/or hands-on experience in software development and web technologies.

  • - Skilled at working effectively with cross functional teams in a matrix organization.

  • - Excellent written and verbal communication skills.

Job Responsibilities

  • - Gain a deep understanding of customer experience, identify and fill product gaps and generate new ideas that grow market share, improve customer experience and drive growth.

  • - Create buy-in for the product vision both internally and with key external partners.

  • - Develop product pricing and positioning strategies.

  • - Translate product strategy into detailed requirements and prototypes.

  • - Scope and prioritize activities based on business and customer impact

  • - Work closely with engineering teams to deliver with quick time-to-market and optimal resources.

  • - Drive product launches including working with executives, and other product management team members.

  • - Act as a product evangelist to build awareness and understanding.

Qualifications

  • - BE in Computer Science, Engineering or equivalent

  • - MTech is preferred.

Contact us :
careers@hotelkeyapp.com

Description

HotelKey, Inc. is seeking a Customer Service Representative to join our growing services team supporting operations of Frontdesk and a suite of ancillary applications, which are parts of our new cloud based Property Management System. HotelKey Customer Service Representative will help clients to troubleshoot their issues related to operations and work on tickets raised by them for specific needs.

A Customer Service Representative will also work on quality improvement projects for achieving continual improvements in service levels. This is a unique opportunity to support and maintain HotelKey Product suite which is brand new in Hospitality Industry

Job Posting Date : 19 July 2021

Job Responsibilities

  • - Resolve all tickets raised by clients. 

  • - Troubleshoot functional issues of clients on the HotelKey PMS.

  • - Train end users on how to use the product.

  • - Monitoring error logs for Interfaces to HotelKey PMS.

  • - Meet all SLA requirements and help maintain Key Performance Matrix.

  • - Compile, review and monitor daily / weekly performance of the Project.

  • - Identify improvement areas and implement measures to maximize customer satisfaction levels.

  • - Assess customer feedback, and evaluate areas of improvements based on critical feedback.

  • - Participate in internal and external (Client retained external audit agency) audits and reviews for the project.

  • - Work with client IT teams and support knowledge across the team.

Qualifications

  • - Graduate or equivalent with relevant experience.

  • - Well versed people management skills and communication skills required.

  • - Good Analytical and presentation skills.

  • - Knowledge of Microsoft Word and Excel.

  • - Experience in Hospitality Industry property management is a plus.

Contact us :
careers@hotelkeyapp.com

Description

This individual will provide engineering support as well as operational support of the company Production, UAT, and Test environments.The qualified candidate will assert him/herself into complex project assignments where he/she will represent the Database team in all dialogue and decisions around the architecture, deployment, and/or management of database environments. The individual will also take a role in the definition of operational best practices and automation of operational tasks. To succeed at this function requires the individual to present subject-matter expertise on the MySQL platform with real world experience performing field operations support.

Job Posting Date : 17 March 2019

Job Responsibilities

  • - Must have 5 or more years of experience in database administration using mysql. 

  • - Strong performance tuning skills in a very large database environment.

  • - Ability to trace and analyze results, then to recommend options for problem resolution.

  • - Expertise with maintaining db servers.

  • - Experience with database encryption and backup/recovery methodologies.

  • - Experience in High Availability technologies like clustering, Replication and load balancing.

  • - Experience with other db technologies like Amazon Aurora, MSSQL,Redshift, Dynamodb is a plus.

  • - Experience with public cloud platforms like AWS, RDS, SQL Azure etc.

  • - Experience with migration of dbs from to other db platforms.

  • - Must have superior problem-solving skills with extremely high levels of initiative and assertiveness.

  • - Must have very strong interpersonal, oral and written communication skills with the ability to deal effectively with customers, peers and management.

  • - Must be able to organize work efficiently and work well under stress, changing priorities, and time constraints.

Qualifications

  • - A bachelor’s degree in computer science or related field with a specialization in relational database management systems. 

Contact us :
careers@hotelkeyapp.com

Description

HotelKey, Inc. is seeking a Tier II Support Engineer to join our growing services team supporting operations of HotelKey Frontdesk PMS and a suite of ancillary applications, which are part of our new cloud based Property Management System. HotelKey Tier II Support Engineer will help in Monitoring and Maintaining the health of the HotelKey Production, QA, Staging and Development environments and ensure 100% availability. Tier II Support will troubleshoot issues raised by Tier I related to operations and also work on tickets raised by them for specific needs.

Tier II support will also work on quality improvement projects for achieving continual improvements in service levels.

Job Posting Date : 03 May 2019

Job Responsibilities

  • - Monitor and maintain health of all the environments of HotelKey PMS

  • - Monitor alerts, accordingly acting on resolving them

  • - Determine the issues as P1/P2/Proactive and engage Tier III teams to resolve the issue

  • - Supporting code changes and release Management

  • - Monitoring Batch process and Load Monitoring

  • - Raising change requests and getting approvals from related client business and IT teams

  • - Resolve all tickets raised by Tier I Support

  • - Ensure 100% Availability of service

  • - Outage Handling and Troubleshooting Critical Network Related issues

  • - Troubleshoot functional issues of Tier I on the HotelKey PMS

  • - Meet all SLA requirements and help maintain Key Performance Matrix

  • - Compile, review and monitor daily / weekly performance of the Project

  • - Ensure that project deliverables are met and project time is maintained

  • - Identify improvement areas and implement measures to maximize customer satisfaction levels.

  • - Assess customer feedback, and evaluate areas of improvements based on critical feedback

  • - Participate in internal and external (Client retained external audit agency) audits and reviews for the project.

  • - Work with client IT teams and support knowledge sharing across teams

Qualifications

  • - Experience in Tier II Support activities

  • - SQL server database and query language knowledge required

  • - AWS Cloud and Network related knowledge required

  • - Excellent people management skills and communication skills required

  • - Good Analytical and presentation skills

  • - Knowledge of Microsoft Word and Excel

  • - Experience in Hospitality Industry property management is a plus

Contact us :
careers@hotelkeyapp.com

Description

HotelKey, Inc. is seeking Tier 1 Support to join our growing services team supporting operations of Frontdesk and a suite of ancillary applications, which are parts of our new cloud based Property Management System. HotelKey Tier 1 Support will help clients to troubleshoot their issues related to operations and work on tickets raised by them for specific needs.

Tier I support will also work on quality improvement projects for achieving continual improvements in service levels. This is a unique opportunity to support and maintain HotelKey Product suite which is brand new in Hospitality Industry.

Job Posting Date : 03 May 2019

Job Responsibilities

  • - Resolve all tickets raised by clients

  • - Troubleshoot functional issues of clients on the HotelKey PMS

  • - Train end users on how to use the product

  • - Monitoring error logs for Interfaces to HotelKey PMS

  • - Meet all SLA requirements and help maintain Key Performance Matrix

  • - Compile, review and monitor daily / weekly performance of the Project

  • - Identify improvement areas and implement measures to maximize customer satisfaction levels.

  • - Assess customer feedback, and evaluate areas of improvements based on critical feedback

  • - Participate in internal and external (Client retained external audit agency) audits and reviews for the project.

  • - Work with client IT teams and support knowledge across the team

Qualifications

  • - Experience in Tier I Support activities

  • - Excellent people management skills and communication skills required

  • - Good Analytical and presentation skills

  • - Knowledge of Microsoft Word and Excel

  • - Experience in Hospitality Industry property management is a plus

Contact us :
careers@hotelkeyapp.com

Description

HotelKey, Inc. is seeking a Technical Product Manager/Business Analyst to Review, analyze and evaluate business systems and user needs. Document requirements, define scope and objectives and formulate systems to parallel overall business strategies.

Job Posting Date : 12 August 2019

Job Responsibilities

  • - Analyze science, engineering, business, and other data processing problems to implement and improve HotelKey's proprietary Property Management System software using various software tools such as Java, MySQL, Amazon Web Services.

  • - Analyze user requirements, procedures, and problems to automate or improve existing systems , devise ways to add new functionality, devise testing procedures, train end users and review computer system capabilities by using various analytical techniques and cloud based tools to improve HotelKey's Property Management System.

  • - Work under Supervision.

  • - Work Hours: 40 hours per week

Qualifications

  • - Masters Degree in Computer Science, Information Technology, Business Administration or closely Related Field.

  • - Experience of at least twelve months performing Business Analysis or Computer Systems Analysis of IT/Computer Systems is required.

  • - Travel is required to unanticipated client locations.

Contact us :
careers@hotelkeyapp.com

Description

We are looking for a Back-End Web Developer responsible for managing the interchange of data between the server and the users. Your primary focus will be development of all server-side logic, definition and maintenance of the central database, and ensuring high performance and responsiveness to requests from the front-end. You will also be responsible for integrating the front-end elements built by your coworkers into the application. A basic understanding of front-end technologies is therefore necessary as well.

Skills And Qualifications :

  • - Ideal candidates would have 0-5 years of experience working with Java, MySQL, REST API development and Agile expertise.

  • - Basic understanding of front-end technologies and platforms, such as JavaScript, HTML5, and CSS3

  • - Management of hosting environment, including database administration and scaling an application to support load changes.

  • - Data migration, transformation, and scripting

  • - Setup and administration of backups

  • - Understanding differences between multiple delivery platforms such as mobile vs desktop, and optimizing output to match the specific platform.

  • - Proficient understanding of code versioning tools, such as Git

Preferred Skills:

  • - Java EE 8

  • - JDBC / MySQL

  • - AWS (SNS, SQS, Lambda)

  • - Agile

  • - REST & SOAP webservices

  • - Git

  • - Tomcat

Key Responsibilities:

  • - Integration of user-facing elements developed by a front-end developers with server side logic

  • - Building reusable code and libraries for future use

  • - Optimization of the application for maximum speed and scalability

  • - Implementation of security and data protection

  • - Design and implementation of data storage solutions

Educational Requirements:

  • - Bachelor's degree in Computer Science or a related technical field.

  • - Master's degree in technology or business administration is preferable.

Contact us :
careers@hotelkeyapp.com

Our Culture

At HotelKey, we take pride in what we do. Our varied cultural backgrounds, life experiences and geographic locations bring diverse skill sets to make a difference in the industry and bring state of the art product and services to our global clients. Our client first attitude is instilled in our employees irrespective of what department they work in. HotelKey offers an opportunity to anyone seeking to make a difference in multiple disciplines such as Programming, QA, Implementation, Client Support, Human Resources and Finance.

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