Support

HotelKey Support teams work round the clock globally to support Hotel staff which enhances guest experience and in turn increases guest retention and Property revenue.

24/7 Support

A 24/7 best in class support center is designed to provide hotel staff with immediate resolution and training to enable hotels to service guests efficiently.

100+ Support Agents

A dedicated and well-trained team of engineers and technical support agents help hotel staff with any questions around product and technology.

Business Unit Dedicated Teams

HotelKey’s support teams are divided into regions and business units to better cater to customer needs and local requirements.

Support of all HK Products

The HotelKey Support team provides support for all HotelKey product and services under one umbrella and one phone number.

Direct Access to Product Teams

The HotelKey Technical Support Agents have direct access to Product Team members to provide a quick and easy resolution for complex technical and business questions.

Online Chat Support

A global chat is provided for hotel staff which prefers to direct questions to HotelKey via text instead of phone calls. This is a 24*7 chat center.

Implementation

HotelKey Implementation Consultants are trained to take businesses through the implementation process and maintain a seamless and multidisciplinary relationship with our clients

Client Communication

HotelKey Implementation Consultants establish contact with the Property and provide a clear summary of steps to be taken by each party for the Property to go live successfully in the time frame specified. The Hotel Staff has access to the implementation team at all times during the implementation process.

Equipment Ordering

The Property is given multiple online equipment procurement options. HotelKey Consultants guide the Property management team in selecting an option best suited for their business needs and budget. The Hotel staff orders equipment online which is tracked by both HotelKey and the Hotel staff until successful delivery.

Training Property Set Up

The HotelKey Implementation team creates and delivers a training property to the Hotel staff. At their convenience, the Hotel staff can access this training Property and become familiar with the HotelKey system.

Equipment Installation

The HotelKey Implementation team tracks the successful delivery of all equipment including Credit Card terminals and schedules time with the Property to install this equipment at the Front desk. Equipment Installation guides are also provided during this phase of the implementation process.

HotelKey Conversion & Go Live

On the completion of successful training, system setup and equipment installation, the HotelKey Implementation Team goes through a data conversion process where mutually agreed upon data from an existing system is brought into HotelKey. A go-live date is set after this, and the Property transitions to the HotelKey system and a cut over process is completed on the go-live date.

HotelKey Support

The Hotel is transitioned in a seamless manner to the HotelKey Support Team which is available 24/7 to support the Hotel staff with any training questions or software issues.

Training

HotelKey Training Services provide cost-effective training while allowing hotel staff the flexibility to choose the type of training which best suits their business needs and budget.

Remote Training

Clients can pick remote training options based on their schedule and convenience and get educated with the simple and easy to use HotelKey Suite of products.

Onsite Training

HotelKey provides a fee-based on-site training program for clients with complex needs and requirements to run their business seamlessly on the HotelKey platform.

HotelKey Knowledgebase

HotelKey provides an online knowledge base with access to videos, training content and FAQs that hotel staff can access anytime and anywhere at their convenience.

Click here to access our Knowledge Base

Payment Processing

HotelKey supports PCI compliant P2PE validated fully integrated payments processing through world leading gateways and at the same time allows Property to use a flexible non-integrated payment processing methodology which allows for faster implementation turnaround times.

Integrated Payment Processing

Properties can implement a PCI validated P2PE solution by integrating with one of the HotelKey certified >Payment Gateways. Revenue generating functions such as charging auto no shows, automated batch closing, automated cancel fee charging and integrated folio payments can be utilized in this integrated model. Latest payment modes such as Apple Pay, Google Pay and EMV are supported.

Non-Integrated Payment Processing

For clients who prefer to have a simple non-integrated Payment terminal, HotelKey enables the External Credit Card Processing Flag which allows the system to work in a non-integrated mode. All payment processing options provided by the terminal exist. No shows and other charges can be processed by entering the card number directly on the terminal.

Interfaces

HotelKey provides a single stack solution to increase revenue and decrease IT spend. In the event, a property wants to access a complementary solution, HotelKey provides an array of already existing Interfaces and a state of the art cloud based platform which can be utilized to build cost efficient integration in no time to help businesses grow with HotelKey.

Methodology

The AWS cloud solution which hosts the HotelKey suite of products provides an event and queue based architecture which allows HotelKey to connect with a vast range of products and data platforms using APIs, Web Services, XML & CSV files & other miscellaneous Data objects.

Here's what they have to say

Manish Patel

Los Angeles Based Multi-Unit Hotelier

The HotelKey System gives the lobby a modern look and with the Manager App, I can always be in touch with my hotels without having to call my managers all the time. I love it.

Hemant Patel

Studio 6, Bakersfield, CA

We like the touchscreen and it’s easy to train new staff. In California, staff turn-over is very common. So, having a system which is intuitive and easy to learn is very important for us. I have used a lot of PMS systems. HotelKey is the best and easiest amongst all. HotelKey is truly next generation.

Jayson Patel

Hotel Bella, Houston, TX

This system is amazingly easy to operate and also to teach our staff. The 24/7 support they offer has an immediate response time and they are always available to help us. Couldn't ask for more from a cloud based system.

Rakesh Mistry

Motel 6 and Studio 6, St. George, UT

It’s one of the best technology decisions that we have made. As a multi-unit hotelier who does not live at the property, HotelKey is great. I can have an iPad at home and watch my property live. I can view reports on my laptop too. With the Manager App, I get live revenue, sales and operations numbers on the go.

Dhaval Desai

Lexen Hotel, North Hollywood, CA

HotelKey is one of the best investments I have made for my hotel. It is a one stop solution to all my hotel management needs. The system is user friendly and robust. I can view high-level details of my property and I can drill down into detailed reports when desired. HotelKey provides the ability for me to focus on my property while the software takes care of all my operations. The HotelKey website has taken my online business to a new level. After switching to the HotelKey website, it has been a breeze managing reservations on my PMS system. The budgetary savings has been remarkable. Overall, it has been a great experience working with HotelKey!

Vinny Patel

Motel 6, Mount Pleasant, TX

HotelKey is the kind of product that has enabled our business to do faster check-ins. The product is very easy to use. The touch-screen aspect makes it very fast to check in a guest. The ID and passport scanner helps my staff a lot too. If you know how to use a smartphone, you can learn HotelKey in a few hours!

Jared Biglow

Teton West Hotel, Idaho

We have worked with many different property management systems over the years and I can say without doubt that HotelKey has been by far, the best system we have ever used. While we take vacations, we can view our Hotel statistics and reports remotely without any problems. Our staff and management love the system.

Jessie Burgess

Executive VP and CIO, G6 Hospitality

At G6 Hospitality, we strive to provide our guests with convenient quality service from the moment they arrive, and that means having a reliable and easy-to-use property management system in place. HotelKey creates the flexibility for Motel 6 and Studio 6 franchisees to effectively manage their property from any device, helping to streamline their operations across the board and most importantly, enhancing the guest experience.

Vimal Desai

Managing Partner, IKON Hospitality, Los Angeles, CA

I have been in this industry since 1997. HotelKey has been one of the reasons for our success at IKON Hospitality with the Lexen brand. HotelKey has tools for all hotel operations - PMS, CRS, POS and Rate Management. What I like best is their website. Our website is developed and managed by HotelKey. Our revenue has grown due to direct reservations at our property and the visibility we have got due to our website.

Harshad Patel

Los Angeles based Multi-Unit Hotelier

HotelKey is a simple to use and is very intuitive. It's a no-brainer for hoteliers. There is no other PMS system in the industry better than HotelKey. Using the Manager App, I can view my hotel metrics anytime in the day and manage rates as needed. As a multi-unit hotelier, I can easily view things like down rooms and call my managers to fix the issue which helps me grow my revenue.

Sanjay Patel

Founder & CEO, Sanj Hotels, Encino, CA

HotelKey is cutting edge technology. The company builds easy to use products while providing a cool feel to the Hotel! Using the Manager App, I can view down rooms, ADR and Revenue anytime in the day and make changes as needed. The Leadership Team is very active and engaged and stays on top of enhancement requests and bug fixes.

Snay Patel

CEO, Solo Hotels, Los Angeles, CA

Having been in the Hospitality Industry since my childhood, what stands out about HotelKey to me is the Simplicity and ease of use. You can run your entire hotel on an iPad. The satisfaction is tremendous. The Manager app helps run my business remotely. I can look at multiple properties and manage rates remotely. It’s truly next generation.