HotelKey PMS Check-in is a guided workflow that steps the user through the screens of: guest data verification, room type upgrades, add-on offers (if any), payment collections, terms and conditions display, and finally the registration card with a digital signature. Our guided check-in process ensures that the front desk clerk makes almost no decision or has a need to consult an operating procedure SOP based on the source of booking, type of guest or stay length or any other attributes.

All the check-in steps are guided and self-teaching just like an airline check-in for the normal travelers.However, we’ve received feedback that some of our users would like to pre-process selective check-in time required data in advance and avoid verifying that data again during the check-in process.

For example, assign a physical room in advance, fill-up the guest data by using a profile, or take an advance card payment or use a direct bill profile.

To address this specific need, we’ve come up with a Quick Check-in Flow configuration. The Quick Check-in Flow skips the guest data verification if all data elements are already present according to the required configuration. It would also skip the room type upgrade and add-on offers if a room is already assigned. It skips the payments screen if payments are already taken or a direct bill profile is attached to the stay. Lastly, if desired, with an additional configuration, the digital registration and signatures can be skipped; however, we recommend that you consult your local laws and jurisdiction requirements before asking for the registration card skip configuration.

To learn more about Quick Check-in Flow, please visit this help center link that has a video, screens and specific details for the new process.